Rudy Lopes (IT Manager)

CAREER PROFILE:

Customer-focused IT manager with broad business acumen and a quick study on new technologies. Solid team player able to see the big picture. Skilled at motivating employees and building successful teams. I get the job done.

IT MANAGER SKILLS:

Web Development Change Advocacy Superior Writing Skills
Help Desk Management Mentoring Employees Problem Solving
Database Administration Goal Setting/Achieving Leadership
Project Management Business Continuity Flexible and Adaptable

ACCOMPLISHMENTS:

  • Managed a department providing Help Desk, Network Services, DBA Services, and Application Development for 250 local and 250 remote employees.
  • Increased the quality of departmental services and decreased the help desk backlog by 90% without exceeding budget or growing headcount.
  • Hired, fired, and otherwise developed employees in the course of satisfying departmental and company objectives.
  • Managed team projects including Help Desk outsourcing, disaster recovery, two flawlessly executed $800K laptop replacements for the sales staff, and the company migration from cc:Mail to Notes – all completed on time and on/under budget.
  • Created a Help Desk Service Level Agreement (SLA) to manage customer expectations (on factors like problem resolution, uptime, and service availability) and rebuild customer confidence.
  • Managed a DBA staff that designed/built a Data Warehouse containing mission-critical product and customer information for use by internal sales and external e-business partners, saving the company $50,000 in consulting fees and increasing B2B sales.
  • Sponsored and implemented a network infrastructure upgrade including architecture redesign, OS migration, SAN deployment, and Network Operations Center expansion.
  • Developed and executed annual budgets exceeding $1 million, including forecasting and expense estimation, while ensuring that critical services/activities were met.
  • Designed company’s technology infrastructure and directed its implementation.

WORK EXPERIENCE:

  • Yankeerudy.com, Fort Worth TX
    Founder/Consultant
    5/09 – Present
  • Leadrival, Hurst TX
    SEO Specialist
    5/08 – 5/09
  • Smartacus Corporation, Fort Worth TX
    Founder/VP of Operations
    9/02 – 5/08
  • Harcourt College Publishers, Ft Worth TX
    Director of OnLine Systems
    5/97 – 7/02

EDUCATION:

  • Saint Peter’s College
    BS Marketing
    Jersey City, NJ
  • Zenger Miller
    Leadership/Soft Skills Training
    Fort Worth, TX